Dear Customer.. Please read the FAQ’s below, and if your question is not answered, then get in contact use this form below & we will answer as soon as possible, depending on what’s being asked, it should be quick. (email desk is monitored 9am to 10pm, 7 days a week). NB: Due to ongoing Covid-related trading difficulties, packing orders may be delayed by an extra 48 hrs and Courier deliveries may be delayed.

Most of the email queries we get are answered by the following FAQ's !

 

We cannot tell you !!! Please add the item(s) you are interested in to the cart, go to the checkout and fill in all the address fields, THEN, you will see the exact cost of shipping to your location.

We ship to all world countries, with an extra special rate to Australia. Please do not ask us what shipping charges for your intended order might be. Simply place the items you need in the Cart and go to the Checkout and fill in all address fields, which will then give the exact shipping cost to your entered address.

Orders are usually packed early the following morning and set for Courier Post pickup the same (business) day. However due to Covid-related difficulties, packing may be delayed by an extra 24 hours, and Couriers are experiencing delays (Courier Post – NZ Post).

If you have a particular poptop, caravan, camping item AND you are not sure what make-model-year etc it is and want our help choosing poptop band, caravan awning/shade awning etc, PLEASE send us photos and measurements and we’ll do our best to help. Remember, if you have requirements for anything that is not one of our stock-standard products, we do NOT make to order. The cost would be prohibitive.

If something has changed right after you have placed your order, please emails us, using the contact form in the top of page link and let us know. If a few hours have gone by, the order may have been picked up by the courier and you will need to make arrangements to receive the order at the shipping address you originally provided

If your order does not arrive in 2-4 days (NZ), please send us an email so we can investigate and locate it.

If you need to contact us, please use the Contact link at the top of every page. Please do not call us except in an emergency.

Our products are robustly designed and made, as you will notice from the displayed shipping weight on each; this means larger heavy parcels, if your order includes poles, for example, you may well receive two parcels for any one product ordered.

No, make-to-order products require a certain skillset which is best served by an upholsterer, if you are in the Auckland region, we recommend THIS UPHOLSTERER
If you are not, then you should be able to find a good upholsterer in your local area. Keep in mind that a one-off make-to-order product is likely to be very expensive.

No, we do not, again, this requires a certain skillset which is best served by an upholsterer, if you are in the Auckland region, we recommend THIS UPHOLSTERER
If you are not, then you should be able to find a good upholsterer in your local area. Keep in mind that extensive repairs may cost more than buying a whole new item..

We do not accept returns or exchanges, unless discussed and agreed to beforehand. Please choose your purchase carefully making sure it will fit the model of poptop , caravan or vehicle.

Still need help? get in touch with us

If you would like to know how much shipping will cost for an order. Go to the product(s), add it to the cart and go to the checkout. Then fill in all the address fields and you will see your shipping rate. This is also the only way we could do it if we knew your address.

Please ! We cannot process an order unless there is surety the item (poptop canvas, any awning, tail gate awnings etc) will fit your vehicle, caravan, camper. So use this form to send photos, make/model/vehicle registration number etc., and we will work with you to get a good solution, thank you.

Due to Covid-related business pressures, we no longer have a showroom, and pickup orders are limited to contactless events, which must be arranged in advance through this form, thank you for your understanding.

If uploading photos in the form below fails, that's usually because the photo(s) are raw, high-resolution. If you don't know how to reduce them, then use the email address below.

WE ARE RECEIVING HUNDREDS OF EMAILS A DAY, IT IS IMPERATIVE THAT COMMUNICATION IS KEPT TOGETHER IN AN EMAIL THREAD RATHER THAN PHONE CONVERSATIONS, THANK YOU FOR YOUR UNDERSTANDING.
Click or drag files to this area to upload. You can upload up to 5 files.
Send photos, if they are too big, send separately to: ([email protected]), Up to 5 files can be sent, each no more than 3MB.
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