Dear Customer: Please.. DO NOT CALL US, use this form below after reading the FAQ’s, or use the email address bottom-right. We will do our absolute best to answer an email as soon as possible. We are receiving hundreds of calls and text messages a day and need written communication in an email thread to follow all the requests. PLEASE !.. we cannot answer calls or texts. Thank you for your understanding.
Most of the email queries we get are answered by the following FAQ's..
Frequently asked Questions
Orders are packed early the following morning and set for Courier Post pickup the same (business) day. Local deliveries are usually overnight, through to 2-4 business days for more distant rural deliveries.
If you have a particular poptop, caravan, camping item AND you are not sure what make-model-year etc it is and want our help choosing poptop band, caravan awning/shade awning etc, PLEASE send us photos and measurements and we’ll do our best to help. Remember, if you have requirements for anything that is not one of our stock-standard products, we do NOT make to order. The cost would be prohibitive.
If something has changed right after you have placed your order, please emails us, using the contact form in the top of page link and let us know. If a few hours have gone by, the order may have been picked up by the courier and you will need to make arrangements to receive the order at the shipping address you originally provided
If your order does not arrive in 2-4 days (NZ), please send us an email so we can investigate and locate it.
If you need to contact us, please use the Contact link at the top of every page. Please do not call us except in an emergency.
We ship to all world countries, with an extra special rate to Australia. Please do not ask us what shipping charges for your intended order might be. Simply place the items you need in the Cart and go to the Checkout and fill in all address fields, which will then give the exact shipping cost to your entered address.
Our products are robustly designed and made, as you will notice from the displayed shipping weight on each; this means larger heavy parcels, if your order includes poles, for example, you may well receive two parcels for any one product ordered.
No, make-to-order products require a certain skillset which is best served by an upholsterer, if you are in the Auckland region, we recommend THIS UPHOLSTERER
If you are not, then you should be able to find a good upholsterer in your local area. Keep in mind that a one-off make-to-order product is likely to be very expensive.
No, we do not, again, this requires a certain skillset which is best served by an upholsterer, if you are in the Auckland region, we recommend THIS UPHOLSTERER
If you are not, then you should be able to find a good upholsterer in your local area. Keep in mind that extensive repairs may cost more than buying a whole new item..
We do not accept returns or exchanges, unless discussed and agreed to beforehand. Please choose your purchase carefully making sure it will fit the model of poptop , caravan or vehicle.
Still need help?
Get in touch with us
If you have any problems using this form please email us at: email@example.com