CARE INSTRUCTIONS (“TENT” refers to any of our canvas products, such as awnings, tents, poptop canvas bands, porch shelters, throwover tailgate units) The following should be read in tandem with our Warranty Terms and Conditions.

Before you use your new canvas Intenze product:

Ensure you are using a site that is level and free of any sharp objects, is dry and will drain/clear rain well and is protected from wind. Please note, wind damage is not covered by our guarantee.
Erecting the “tent”, generally two people are needed especially where the awning is bigger and needs threading into a track.
In order to keep a roof from pooling, an awning should be set up square to the vehicle it’s attached to, poles at the right height to ensure the roof pitch is right, guy ropes at right angles to each wall, pitched out far enough, all ensuring the canvas is taut, but not over-tight (this can be helped by installing springs on the guy ropes). Check and adjust guy ropes and pegs daily.
Never pull the pegs out using the canvas. Always use another peg or the claw of a hammer.
The warranty will be deemed void if the product is used for any longer than a temporary shelter.
Do not leave your canvas product in direct sunlight for extended periods, UV light is extremely high in New Zealand.
When your tent is erected, condensation can/will occur when closed up in wet, humid conditions, and, steam caused by cooking/respiration (Human)/open ground on the floor, etc., especially where another open-door connected structure such as a caravan exists.
This is perfectly normal for any closed up space/room.
To avoid this, your tent/awning must be opened up and aired, first thing in the morning, and then regularly during the day.
In addition, a tent/awning cannot be left closed up and unattended, by, say, a user, leaving it closed up unattended for days to weeks; it literally becomes an oven during the day and the built up condensation will grow mould/mildew very rapidly.
(one area which users often miss, is to ensure there is a thick waterproof groundsheet which runs right up to all the walls).
Always keep your product sufficiently ventilated.
Never pack up your tent damp, if pack up conditions don’t allow this, as soon as possible (within hours), unpack and thoroughly dry it or mildew/mould growth may occur. Always ensure it is stored in a well-ventilated area, away from heat (example, garage roof truss area under plexiglass) and preferably off the floor. If mildew/mould should appear, this is the result of dampness and needs to be removed. Mildew/mould damage of any kind is not covered by our guarantee.
If ever re-waterproofing your canvas product, ensure you check you have the right product for your canvas type.
Do not leave your tent up and unattended for extended periods of time. (Again, condensation, mostly coming from the ground, will build up and cause mould/mildew to form). Tents are not designed as permanent dwellings and are guaranteed for normal camping use only.
A Reminder: The information above should be read in tandem with our Warranty Terms and Conditions.